Imperial has offered its services for more than 50 years in a very transparent and open manner which fully adheres to legislation and the laws of consumer rights. One way to continuously improve ourselves and safeguard the long history of our brand is by listening and processing the remarks and complaints of the people who cooperate with us.
For this reason, we have taken action to form a Complaints Procedure that facilitates and encourages all stakeholders to communicate their complaints to us.
We have done so by:
Submitting a complaint
Please submit your complaint by post or fax to:
Imperial Claims Services
253, Syngrou Avenue
171 22 Athens, Greece
Tel: 0030 210 9426352
Fax: 0030 210 9426202
Other way, submit it via e-mail to:
Dr. Savvas Tzanis
Chief Executive Officer
or you could fill our website’s contact form.
Reply to your complaint
We will reply to your complaint in written form either via e-mail or post within one week or at the latest, within one month after we receive your complaint.
If we reply to your complaint without receiving a further response from you within one calendar month, we will treat your complaint as closed.