Complaints Policy

We are here for you

Imperial has offered its services for more than 50 years in a very transparent and open manner which fully adheres to legislation and the laws of consumer rights. One way to continuously improve ourselves and safeguard the long history of our brand is by listening and processing the remarks and complaints of the people who cooperate with us.
For this reason, we have taken action to form a Complaints Procedure that facilitates and encourages all stakeholders to communicate their complaints to us.

We have done so by:

[info_list style=”hexagon” icon_bg_color=”#6e1a17″ icon_color=”#ffffff” font_size_icon=”13″ eg_br_style=”solid” eg_br_width=”1″ connector_color=”#ededed” connector_animation=”fadeInUp” el_class=”checklist” css_info_list=”.vc_custom_1553773436067{margin-top: 3vh !important;margin-bottom: 3vh !important;}”][info_list_item list_title=”Giving the interested parties the possibility to address their remarks directly to the CEO of our company” heading_tag=”div” list_icon=”Defaults-check” animation=”fadeInRight”][/info_list_item][info_list_item list_title=”Providing you with a confirmation of the receipt of your e-mail immediately after we receive it” heading_tag=”div” list_icon=”Defaults-check” animation=”fadeInRight”][/info_list_item][info_list_item list_title=”Investigating the issue with a sense of urgency and confidentiality when this is necessary” heading_tag=”div” list_icon=”Defaults-check” animation=”fadeInRight”][/info_list_item][info_list_item list_title=”Using your complaints to improve ourselves.” heading_tag=”div” list_icon=”Defaults-check” animation=”fadeInRight”][/info_list_item][/info_list]

Submitting a complaint

Please submit your complaint by post or fax to:

Imperial Claims Services

253, Syngrou Avenue
171 22 Athens, Greece
Tel: 0030 210 9426352
Fax: 0030 210 9426202

Other way, submit it via e-mail to:

Dr. Savvas Tzanis
Chief Executive Officer

or you could fill our website’s contact form.

Reply to your complaint

We will reply to your complaint in written form either via e-mail or post within one week or at the latest, within one month after we receive your complaint.

If we reply to your complaint without receiving a further response from you within one calendar month, we will treat your complaint as closed.